Help Center
99db Frequently Asked
Questions (FAQ)
From claiming bonuses to withdrawals, cricket betting to deposit methods — find clear answers to the most commonly asked questions here.
Whether you are new to 99db or a regular player, you may have questions at any point. On this page we have arranged detailed, easy-to-understand answers to the most frequently asked questions across four main categories — bonus terms, cricket betting, withdrawals, and deposits. Each answer uses accurate information and practical examples so you can resolve issues on your own. If you cannot find an answer to your question, our 24/7 support team is always ready.
Detailed Q&A
Questions are organised by category below. Click on any question to see the detailed answer.
Bonus Terms
No, the 99db welcome bonus is available to each player only once — at the time of the first deposit. Only one welcome offer applies per account. You may receive regular promotional offers on subsequent deposits, but the 200% first deposit bonus is entirely separate and cannot be repeated.
Slot games generally count in full toward wagering. Table games and live casino games may contribute partially or not at all. Applicable conditions also exist for cricket and sports betting. For exact details, check the Terms & Conditions page or ask in live chat.
First, open an account at 99db and deposit a minimum of ৳300. The bonus should be applied automatically. Example: deposit ৳1,000 and you get ৳2,000 in bonus, giving you a total balance of ৳3,000. A maximum deposit of ৳5,000 gives ৳10,000 in bonus. If the bonus is not added, contact us via live chat.
Yes, cancelling a bonus is possible. Submit a request via live chat or at [email protected]. Keep in mind: cancelling the bonus will also forfeit any winnings earned from it. Only your actual deposited funds and the pre-bonus balance will remain intact.
Yes, bonuses have a set expiry period. If wagering is not completed within the specified time, the bonus and any winnings earned from it may be forfeited. The exact time limit is stated in the offer details. The best approach is to play regularly while the bonus is active to complete wagering quickly.
No, the wagering requirement applies only to the bonus amount — not to the deposited funds. Example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, wagering = ৳2,000 × 25 = ৳50,000 in bets. Once that total of ৳50,000 in bets is completed, winnings earned from the bonus become withdrawable.
Cricket Betting
Yes, the 99db cricket section offers betting on BPL, T20 World Cup, IPL, and major international cricket matches including ICC tournaments. Various markets are available such as match winner, top batsman, and total runs. For example, you can bet on the match winner market for a Bangladesh vs India match.
If a match is incomplete or officially declared no result, bets are generally cancelled and the stake is returned. However, if the result is determined by the Duckworth-Lewis (DLS) method, it may be considered valid. Check the Terms & Conditions for the exact rules.
Yes, at 99db you can combine multiple selections into an accumulator or multi-bet. The odds of each selection are multiplied together, so the potential payout can be much higher. Keep in mind: if any single selection is wrong, the entire bet is lost. Place bets with the risk in mind.
Decimal odds are straightforward. Odds × stake = total return (including stake). Example: odds of 2.50 and a ৳100 bet — if you win, you receive ৳250 in total (that is ৳150 profit + ৳100 original stake). Odds of 1.50 mean ৳50 profit per ৳100. The higher the odds, the lower the chance of winning but the greater the reward.
In the 99db cricket section, you can bet on match winner, toss result, total runs (over/under), method of first wicket, top run scorer, and top wicket taker, among other markets. Live betting may also be available, where odds update while the match is in progress.
Withdrawal Questions
The minimum withdrawal amount at 99db is ৳800. Withdrawal requests below this amount will not be possible. Once a withdrawal is successful, funds generally arrive in your bKash, Nagad, Rocket, or Upay wallet within 1 hour. Bank transfers may take slightly longer.
Yes, but the wagering requirement must be met before withdrawing winnings earned from a bonus. Example: a ৳2,000 bonus with 25x wagering means ৳50,000 in bets must be completed. Once that is done, the bonus-related balance converts to a regular balance and can be withdrawn normally.
Yes, there is no fixed time restriction on withdrawals at 99db — requests can be made any day of the week, day or night. Processing is generally completed within 1 hour. However, bank transfers may be slightly delayed at certain hours of the night due to banking system constraints.
Funds should normally arrive within 1 hour. If it takes longer, first check the withdrawal history in your account for the status. If it shows as pending, contact us via live chat or at [email protected] with your transaction ID. Our support team is active 24/7.
No, for security purposes withdrawals can only be made to a wallet or bank account registered in the player's own name. Transfers to third-party accounts are not possible. This is an important 99db rule to ensure the safety of your account and funds.
Deposits
The minimum deposit at 99db is ৳300 for all payment methods. Whether using bKash, Nagad, Rocket, Upay, or bank transfer, at least this amount must be deposited. Deposit requests below ৳300 will not be accepted.
Go to the deposit page on 99db, select Nagad, and enter the amount. Follow the instructions shown on screen to complete the payment through your Nagad app or by dialling *167#. Once payment is confirmed, your casino account balance is usually updated within a few minutes.
Currently five payment methods are active at 99db: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit is ৳300 for all methods.
Deposits are normally reflected within a few minutes. If the balance has not appeared after 15–20 minutes, collect the transaction ID or reference number from your payment app or bank statement. Then contact us via live chat or at [email protected] with that information and our team will resolve it promptly.
99db itself does not charge any extra fee on deposits. However, mobile banking services such as bKash or Nagad may deduct a small charge on send money or payment transactions according to their own policies. Refer to the relevant payment service's guidelines for details.
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