99db's Culture of Responsible Gaming
Gaming is for fun — not stress. At 99db, we believe every player should enjoy the experience safely, mindfully, and in control. Here you'll find all the tools and guidelines to keep yourself protected.
Let Gaming Be a Source of Entertainment
What responsible gaming means and why it matters
Online gaming and betting is a popular form of entertainment for millions of people. But like any entertainment, it's enjoyable only when done in a controlled way. At 99db, we have always put player wellbeing and safety first.
Responsible gaming means setting your own budget, playing within set time limits, and seeing gaming as entertainment rather than a source of income. At 99db, you'll find all the tools you need to stay informed and safe.
Your Protection Tools
The control features 99db offers you
Set Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately. Increasing a limit requires a waiting period, which helps prevent you from making decisions driven by emotion.
Time-Out Feature
If you need a short break, you can take a time-out from 24 hours up to 30 days. During this period, you won't be able to deposit or place bets on your account. Your account is automatically reactivated once the break ends.
Self-Exclusion
If you feel you need a long-term break from gaming, choose self-exclusion. It can be applied for 6 months or made permanent. Any attempt to open a new account during this period will also be blocked.
Bet & Loss Limits
Set a limit on how much you can bet or lose within a given time period. Once the loss limit is reached, the system will automatically end your session so you don't face additional losses.
Session Time Limits
Decide in advance how long you'll play in one session. When the time is up, the system will alert you and, if needed, end the session automatically. Avoiding long sessions is beneficial for mental health.
Round-the-Clock Support
If you ever feel you're losing control over your gaming, you can reach 99db's support team 24/7 via live chat or email. Our team is ready to help you in both Bengali and English.
Age Verification — 21+ Mandatory
Online gaming in Bangladesh is only for individuals aged 21 or older. Age is verified during registration at 99db. Allowing anyone underage is against our policy, and we enforce this rule strictly.
If a minor in your household uses the internet, keep your account out of their reach. Never share your PIN or password, and be careful about using the "remember me" option on your device.
Warning Signs of Problem Gaming
Seek help if you notice these signs
We often don't realise when gaming is having a negative impact on our lives. If you notice the following signs in yourself or someone close to you, please seek support:
- Repeatedly gaming and placing increasingly larger bets in the hope of recovering lost money.
- Neglecting responsibilities to family, friends, or work because of gaming.
- Feeling restless, irritable, or anxious when trying to cut back or stop gaming.
- Hiding the amount of time or money spent on gaming from family and friends.
- Gaming with household expenses, savings, or borrowed money.
- Constantly thinking about gaming even when not playing.
- Turning to gaming to escape emotional distress or cope with losses and failures related to gaming.
How to Move Forward If There's a Problem
A step-by-step path to support
Assess Yourself
Go through the warning signs list above and compare it with your own situation. Ask yourself honestly — is gaming having a negative effect on your daily life, relationships, or finances?
Use the Control Tools
Activate deposit limits, loss limits, or a time-out from your 99db account settings. Start with small changes and see whether things improve.
Contact 99db Support
If you feel there's a problem, let us know via live chat or by emailing [email protected]. Our team provides support in Bengali 24/7 and will help you take the right steps for your situation, including self-exclusion.
Talk to Someone Close to You
Share your situation openly with family or a trusted friend. Having supportive people around makes it much easier to work through a problem.
Seek Professional Help
If gaming addiction feels serious, consult a mental health professional or counsellor. Reaching out for professional help is a sign of courage.
Build Healthy Gaming Habits
Enjoy 99db, stay protected
Responsible gaming doesn't mean stopping — it means enjoying it mindfully. Following the habits below will keep your experience on 99db positive every time:
Decide how much you'll spend on gaming each week or month beforehand. Deposit only that amount — no more.
Decide how long you'll play before you start, and take a break when that time is up. Keep sleep and family time above gaming.
Don't game when you're angry, upset, or under the influence of alcohol. Your ability to make good decisions drops in these states, and the risk of losses increases.
Losing in gaming is normal. Don't try to chase losses by placing bigger bets — it only makes things worse.
Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk — gaming with a fresh mind is more enjoyable.
Stay engaged in other activities like reading, sports, or spending time with family alongside gaming. It's important to avoid depending on just one form of entertainment.
Stay Mindful with Deposits and Withdrawals
99db's payment system and responsible money management
The minimum deposit at 99db is ৳300 — kept intentionally low so you can start with a small amount and stay in control of your budget. The minimum withdrawal is ৳800, and successful withdrawals are usually processed within 1 hour.
Our supported payment methods are bKash, Nagad, Rocket, Upay, and bank transfer. When depositing and withdrawing using these methods, always use your own account. Transactions using another person's account are not permitted.
Contact Us for Support
The 99db support team is always by your side
99db Support
If you feel you're losing control over your gaming or need any help with responsible gaming, get in touch with us. We will help you without judgment and with complete confidentiality.
Enjoy 99db's Gaming World Safely
Play mindfully, respect your limits — 99db is always by your side.
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