Data Protection Policy

Your privacy is our top priority

At 99db, every piece of your information is protected with SSL encryption and strict security measures — learn in detail how we handle your data here.

Last Updated: January 2026

This Privacy Policy ("Policy") applies to the 99db website and its related services ("Platform"). We, 99db, take the privacy of our users very seriously. This Policy describes what types of information we collect, how it is used, who it may be shared with, and what rights you have regarding your information.

By continuing to use our Platform, you are considered to have given your consent to the terms of this Policy. This Policy may be revised from time to time; we will notify you in a timely manner of any significant changes.

What information we collect

We collect various types of information during your registration, use, and transactions on the 99db Platform. This information comes from two main sources: what you provide directly, and what is collected automatically while you use our Platform.

1.1 Information You Provide

  • Identity information: full name, date of birth (verified to confirm you are 21 years of age or older), nationality.
  • Contact information: email address, mobile number.
  • Financial information: your preferred payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), deposit and withdrawal history.
  • Identity verification documents: copy of national ID card or passport (required during the KYC process).
  • Communication records: live chat messages and email correspondence.

1.2 Automatically Collected Information

  • IP address and approximate location data.
  • Device type, operating system, browser type and version.
  • Site access time, pages visited, click history, and other usage data.
  • Information from cookies and similar tracking technologies (see the cookies section below for details).

Purpose of data use

99db uses collected information only for the following legitimate purposes. We never use your information unnecessarily or for unauthorised purposes.

Account management

Creating and verifying your account, ensuring login security, and authenticating your identity.

Financial transactions

Processing deposits and withdrawals, preventing fraud, and ensuring financial security.

Customer support

Resolving your questions and complaints, and providing assistance via 24/7 live chat and email.

Security and compliance

Complying with anti-money laundering (AML) regulations, ensuring responsible gaming, and maintaining platform security.

Service improvement

Analysing platform performance, improving the user experience, and developing new features.

Communication and notifications

Sending promotional information, service updates, and important notices in accordance with your consent.

Data sharing and disclosure

99db does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

3.1 Service Providers

To operate our Platform, we work with certain trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure providers, and fraud prevention specialists. These partners act only on our instructions and may not use your information for their own purposes.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful authority request, or applicable legal requirements. In such cases, we provide only the minimum information necessary.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance and ensure that the terms of this Policy continue to apply.

Important: 99db never sells, rents, or transfers your information to advertisers, marketers, or any other unauthorised third party.

Data protection measures

99db has implemented industry-standard technical and organisational measures to ensure the security of your personal information. Our security infrastructure consists of the following layers:

SSL/TLS Encryption

All data exchanged between your browser and our servers is protected with strong SSL encryption.

Firewall Protection

Advanced firewall systems protect our infrastructure from unauthorised access and cyber attacks.

Access Control

Only authorised personnel may access your information when necessary — and all access is logged.

Secure Storage

Sensitive data is stored in encrypted form on secured servers, and regular security audits are conducted.

While we ensure the highest security measures, transmitting data over the internet is not entirely risk-free. We therefore ask you to use a strong password and keep your account credentials confidential.

Cookies and tracking technology

The 99db website uses cookies to operate smoothly and to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

  • Essential cookies: Required to maintain login sessions, verify security, and ensure core functionality. Without these, the site will not work properly.
  • Analytical cookies: Used to understand which pages are visited most often, helping us improve our service.
  • Preference cookies: Used to remember your language preference and other settings.

5.2 Cookie Control

You can disable or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect some core functionality of the Platform.

Data retention period

99db retains your information only for as long as it is necessary or legally required. Retention periods depend on the type of information:

Account and identity information

For the full duration the account is active, and after account closure for the period required by law.

Financial transaction records

Retained for the applicable legal period in line with financial regulations and anti-money laundering laws.

Communication records

For the period necessary to maintain customer service standards and to account for the possibility of dispute resolution.

Usage and analytics data

Typically retained for a shorter period for service improvement purposes; in many cases used for long-term analysis after anonymisation.

Your data rights

As a user of 99db, you have the following rights regarding your personal information. To exercise any of these rights, you can contact our support team.

  • Right to access: You have the right to know what information we hold about you.
  • Right to rectification: If there is any inaccuracy in your information, you can request that it be corrected or updated.
  • Right to erasure: In certain circumstances (for example, where there is no legal obligation to retain it), you can request that your information be deleted.
  • Right to object to processing: The right to object to marketing communications or other specific processing activities.
  • Data portability: The right to receive your information in a structured, commonly used format.
  • Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.

To exercise your rights: To exercise any of the above rights, contact our support team via live chat or email. We will do our best to respond as quickly and completely as possible.

Protection of minors

99db is a responsible platform. Our services are intended only for individuals aged 21 or older. We verify age at registration and do not knowingly collect any information from minors.

If it is established that information from a minor has been collected without our knowledge, we will immediately delete that information and close the associated account. If you suspect that a minor is using our Platform, please contact us immediately.

For users aged 21+ only. If you are under 21 years of age, please refrain from using this Platform. To learn more about responsible gaming, read our responsible gaming guide.

Policy changes and updates

99db reserves the right to revise this Privacy Policy from time to time. This Policy may be updated due to service improvements, new legal requirements, or technological changes.

For any significant changes, we will notify you via your registered email address or through a notice on the Platform. Continued use of the Platform after changes have been made will be taken to mean that you have accepted the revised Policy.

The latest version of this Policy will always be available on this page, and the date of the update will be noted at the top of the page.

Privacy contact

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please do not hesitate to contact us. Our support team is available 24/7 in both Bengali and English.

Contact us

We are always ready to assist with any privacy-related questions.

Live Chat — 24/7 support